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Privacy Policy

How CYSER IT SERVICES collects, uses and protects personal data.

Last updated: 9 November 2026

Contents

  1. Who we are
  2. Information we collect
  3. How we use it
  4. Legal bases
  5. Sharing
  6. International transfers
  7. Retention
  8. Security
  9. Your rights
  10. Children
  11. Cookies
  12. Other websites
  13. Changes to this policy
  14. Contact and grievances

1. Who we are

This Privacy Policy explains how CYSER IT SERVICES (“Cyser IT,” “we,” “our,” or “us”), headquartered in Hyderabad, Telangana, India, handles personal data when you visit www.cyseritservices.com, contact us, subscribe to our updates or use our client portal. We decide why and how this data is processed and are responsible for it.

Services we provide to clients under a contract are also governed by that contract, including any data processing terms in it.

2. Information we collect

Information you give us

  • Contact form: first name, last name, email address, phone number, the service you are interested in, country, and your message.
  • Newsletter sign-up: your email address.
  • Client portal: if your organisation works with us, your name, business email, login details and the project information you or your colleagues share there, such as requests, documents, messages, approvals and contract signatures.
  • Emails, calls and meetings: what you choose to tell us, including a CV or job enquiry sent to us.

Information collected automatically

  • Technical data: IP address, browser and device type, pages requested, date and time, recorded in our server logs to run and secure the website.
  • Cookies: as described in our Cookie Policy.

Information from others

Your organisation may give us your business contact details so that you can use the client portal or receive project communications.

3. How we use it

  • To answer your enquiry, arrange a consultation and follow up on it.
  • To send the updates you subscribed to; every message lets you unsubscribe.
  • To deliver our services and run the client portal: projects, tasks, time records, invoices, contracts and support.
  • To keep the website and our systems secure, prevent misuse and fix problems.
  • To meet legal, tax and accounting obligations and to establish or defend legal claims.
  • To understand how the website is used and improve it.

We do not sell personal data and we do not use it for automated decisions that have legal or similarly significant effects on you.

We process personal data in line with the Digital Personal Data Protection Act, 2023 (India) and, where they apply to you, other data protection laws such as the EU and UK General Data Protection Regulation and the Saudi Personal Data Protection Law. Depending on the purpose, we rely on:

  • Your consent, for example when you submit the contact form or subscribe to updates. You can withdraw it at any time.
  • A contract with you or your organisation, or steps you ask us to take before entering one.
  • Legitimate uses permitted by law, such as keeping our systems secure and responding to business enquiries.
  • Legal obligations, such as keeping financial records.

5. Sharing

We share personal data only when needed:

  • Service providers that host our servers and email, under confidentiality and data protection obligations.
  • Professional advisers such as auditors and lawyers.
  • Authorities, when the law requires it or to protect rights, property or safety.
  • A successor in case of a merger, acquisition or reorganisation, under the same protections.

6. International transfers

We work with clients in several countries, and our servers and providers may be located outside the country where you live. When personal data is transferred across borders, we do so as permitted by applicable law and with appropriate safeguards.

7. Retention

We keep personal data only as long as needed for the purposes above: enquiries for as long as the conversation or business relationship continues, client portal data for the duration of the engagement, and records we must keep by law for the period the law requires. Afterwards we delete or anonymise it.

8. Security

We protect personal data with technical and organisational measures, including encrypted connections (HTTPS), access controls and regular backups. No method of transmission or storage is completely secure, but we work to protect your data and will notify you and the authorities of a breach where the law requires.

9. Your rights

Subject to the law that applies to you, you can:

  • access a summary of the personal data we hold about you and how we use it;
  • correct, complete or update it;
  • ask us to erase it;
  • withdraw your consent;
  • object to or restrict certain processing, and receive your data in a portable format, where these rights apply;
  • nominate another person to exercise your rights in case of death or incapacity;
  • raise a grievance with us, and if you are not satisfied, complain to the competent data protection authority, such as the Data Protection Board of India.

To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.

10. Children

Our website and services are intended for businesses and are not directed at anyone under 18. We do not knowingly collect personal data from children.

11. Cookies

For the cookies used on this website and how to manage them, see our Cookie Policy.

Our website links to other websites, such as LinkedIn. Their own privacy policies apply when you visit them.

13. Changes to this policy

We may update this Privacy Policy from time to time. Changes are published on this page with a new “Last updated” date.

14. Contact and grievances

For questions, requests or complaints about personal data, contact:

Data Protection Officer
CYSER IT SERVICES
Hyderabad, Telangana, India
Email: [email protected]
Phone: +91-9011533070

See also our Terms of Use.

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